Since signing up for your annual services, my circumstances have changed. Can I get a refund?

All of our fees are non-refundable. However, at our sole discretion, we may refund partially or fully the unused element of an annual payment. Our decision could be influenced (inter-alia) by factors such as how long you have been our client, whether or not you are a client of any of our associated businesses, how many months of an annual payment have been used etc.